Refund & Cancellation Policy

Every Moonjip book is personalized using the information you provide and printed especially for you.

Cancellations

Please contact us as soon as possible if you wish to cancel your order.

If we have not started preparing your personalized book, we can cancel your order and issue a full refund. Once preparation has begun, we generally cannot accept cancellations, except where required by law.

Returns & Exchanges

Because our books are personalized and made to order, we do not accept returns or exchanges for a change of mind.

This does not affect your rights if your book arrives damaged, is defective, or does not match your order.

Damaged, Defective or Incorrect Books

If your book arrives damaged, has a printing defect, or contains a personalization error made by us, please contact us promptly, ideally within 14 days of delivery.

Include your order number, a description of the issue, and clear photos of the book and packaging, where available. We will review the issue and arrange an appropriate solution, such as a replacement at no additional cost or a refund.

Please contact us before returning any item. Do not send your book back without return instructions.

Birth Details & Personalization

Please check your name, birth date, birth time, birth location, gift message, and shipping address carefully before placing your order.

If you notice an error, contact us immediately. We will make corrections where possible, but changes cannot be guaranteed once preparation has begun.

We generally cannot offer a free replacement or refund for errors caused by incorrect information supplied with your order. If we make an error, we will correct it at no additional cost.

Delivery Issues

If your order has not arrived by the estimated delivery date, please contact us so we can investigate.

If tracking shows delivery but you cannot locate your parcel, check with members of your household and your carrier, then contact us for assistance.

Duplicate Orders & Payment Errors

If you accidentally place a duplicate order or notice an incorrect charge, please contact us as soon as possible so we can review it.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

Please use the contact details listed on our website and include your order number when contacting us about an order.

Moonjip
Operated by MUK IZMIR LLC